Refund, Credit and Cancellation Policy

Except where required by law or clearly stated below, AlpacaLingua payments are non-refundable.

A refund of the remaining balance is not provided after the first lesson of a billing cycle has been delivered or used.

An automatic renewal is not refundable only because a user forgot to cancel. You may cancel a recurring subscription at any time before the next renewal through the Stripe customer portal.

Late cancellations and no-shows are handled under the Class Rules and are not refundable.

AlpacaLingua will process a refund in the following cases:

A duplicate or mistaken charge, or a charge made after your subscription was correctly cancelled.

A Group plan subscription where a group has not been formed within 30 calendar days of the initial payment. AlpacaLingua will contact you and let you choose a full refund, a lesson credit, or a different plan.

AlpacaLingua is unable to deliver the paid service and no acceptable replacement (reschedule, replacement teacher, or credit) can be arranged.

A refund is required by applicable consumer or child-protection law.

The $5 Group Trial Lesson is a one-time paid offer. If you do not attend, a second session is not guaranteed.

The $15 introductory private lesson is a one-time offer available only to a new Student. It is not a subscription and, once delivered, is not refundable.

If a Teacher cancels, is unavailable, or AlpacaLingua has a technical failure that prevents the lesson, the lesson is not counted as used. AlpacaLingua will offer a rescheduled lesson without charge. Where a reschedule is not possible, AlpacaLingua will issue a lesson credit.

Students are responsible for their own device, connection, microphone, camera, and meeting setup. A single, verified technical problem on the Student side may receive a courtesy credit at support’s discretion. Repeated Student-side technical problems are the Student’s responsibility and do not qualify for a credit or refund.

A lesson credit is different from a cash refund and is not exchangeable for money except in the mandatory-exception cases above.

A lesson credit is valid for 30 days from the date it is issued.

A credit may be transferred to any other person on written request to support@alpacalingua.com from the account email, by providing the recipient’s name and email address.

Send your request to support@alpacalingua.com within 30 days of the charge, from the account email. Include the payment date, plan, lesson details if relevant, reason for the request, and any supporting evidence such as screenshots.

AlpacaLingua will acknowledge the request within 2 business days and respond with a decision within 10 business days. Complex cases may take longer, and we will keep you informed.

Approved refunds are returned through Stripe to the original payment method. Bank, card network, currency, and payment-provider timing may affect when funds appear on your statement. Promotions and discounts that were applied may reduce the refundable amount.

Please contact support@alpacalingua.com before filing a chargeback with your bank or card issuer. Unfounded or abusive chargebacks may result in account review, paused access, or other action allowed by the Terms of Use and the payment-provider rules.

UnixBox Corp d/b/a AlpacaLingua, 173 28 Avenue, Brooklyn, NY 11214, United States. Phone: +1 (609) 488-9304. Email: support@alpacalingua.com.