Subscription and Automatic Renewal Policy

AlpacaLingua currently offers three subscription plans, each billed monthly:

Individual Standard: 8 private lessons per monthly billing cycle, 50 minutes each.

Individual Intensive: 12 private lessons per monthly billing cycle, 50 minutes each, typically 3 lessons per week.

Group: 8 group lessons per monthly billing cycle, 50 minutes each, with a minimum of 3 and a maximum of 6 students per group.

The $5 Group Trial Lesson and the $15 Private Trial Lesson are separate one-time offers and do not start a recurring subscription. Their rules are described in the Refund, Credit and Cancellation Policy and at checkout.

A monthly subscription starts when the first payment is successfully charged at checkout. The billing cycle runs for one calendar month from that date.

Monthly subscriptions renew automatically on the same calendar day on which the first paid subscription period began, unless a different renewal date is clearly displayed at checkout. For example, if a subscription begins on August 12, the next payment is normally attempted on September 12.

Each recurring plan renews automatically at the price shown at checkout, or at the standard renewal price if you accepted an introductory price and the standard renewal price was displayed at checkout, until you cancel.

Before the first renewal, the price to be charged, the frequency of the charge, and the next renewal date are shown in the payment confirmation and in the Stripe customer portal linked from your account.

You may cancel your recurring subscription at any time before the next renewal through the Stripe customer portal linked from your account, or by contacting support@alpacalingua.com.

Cancellation stops future renewals. Access to lessons already included in the current paid billing cycle continues until the end of that cycle. Any lessons in the current cycle that are not used before the cycle ends expire and are not carried over, unless the plan or applicable law says otherwise.

When you subscribe to the Group plan, AlpacaLingua may reserve your payment while forming a group. If a group has not been formed within 30 calendar days of the initial payment, AlpacaLingua will contact you and offer a choice between a full refund, a lesson credit, or a different plan. AlpacaLingua will not automatically convert the payment to a credit without your choice.

If a scheduled payment fails, AlpacaLingua and Stripe may retry the charge, request updated payment details, provide a short grace period, pause access, or cancel the subscription. Any grace period depends on the plan and the payment provider.

AlpacaLingua may change the price of a recurring plan upon at least 30 days’ advance notice by email or in-app notification. A price change does not affect charges already paid and will apply no earlier than the next eligible renewal date stated in the notice. If you do not accept the new price, you may cancel before that renewal date through the Stripe customer portal.

Prices exclude taxes, currency conversion, card fees, or bank fees unless stated otherwise. AlpacaLingua keeps a record of your subscription consent, checkout confirmation, next renewal date, Stripe customer and subscription IDs, IP address, and user agent to prove when the subscription was accepted.

Refunds, lesson credits, and chargebacks are governed by the Refund, Credit and Cancellation Policy. Rescheduling and no-show rules are in the Class Rules, Rescheduling and No-Show Policy.

Questions about a subscription or a charge?

UnixBox Corp d/b/a AlpacaLingua, 173 28 Avenue, Brooklyn, NY 11214, United States. Phone: +1 (609) 488-9304. Email: support@alpacalingua.com.