Privacy Policy

We may collect the following types of information:

Account Information

This may include your name, email address, password-related authentication data, role, language level, learning goals, and account settings.

Student Learning Information

This may include your level, lesson history, roadmap progress, homework, teacher notes, feedback, attendance, schedule, learning preferences, skill progress, and uploaded materials.

Teacher Information

For teachers, we may collect teaching profile details, assigned students, schedules, lesson notes, homework reviews, student progress updates, and communication records.

Payment Information

If paid services are available, payment-related data may be processed by third-party payment providers.

We do not intend to store full credit card numbers on our own servers.

Communication and Support Information

If you contact us, we may collect your name, email address, message content, support request details, and our responses.

Technical Information

We may collect technical data such as IP address, browser type, device type, operating system, pages visited, time spent on pages, login activity, cookies, and similar usage data.

We use information to:

• create and manage accounts;
• provide student and teacher access;
• assign teachers and manage lessons;
• show learning roadmaps and progress;
• provide homework, materials, feedback, and lesson history;
• schedule lessons and manage attendance;
• process payments and subscriptions;
• respond to support requests;
• improve platform performance and user experience;
• protect the platform from fraud, abuse, and unauthorized access;
• comply with legal and security obligations.

AlpacaLingua separates access by user role.

Students should only see their own learning information and account data.

Teachers should only see information needed to teach and support assigned students.

Admins may access platform data when needed to operate, support, secure, and improve the service.

We do not sell personal information.

We may share limited information with trusted service providers that help us operate the platform, such as:

• hosting providers;
• database and storage providers;
• authentication providers;
• payment processors;
• email or notification providers;
• analytics tools;
• customer support tools;
• video or scheduling tools, if used.

These providers may process information only as needed to provide their services to AlpacaLingua.

We may also share information if required by law, legal process, security investigation, fraud prevention, or to protect the rights and safety of AlpacaLingua, users, or others.

We may use cookies and similar technologies to keep users logged in, remember preferences, improve the website, understand usage, and protect account security.

If we use analytics tools, they may help us understand page visits, user flows, device types, and platform performance.

Where required, we will provide cookie notices or consent options.

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

This may include access controls, authentication, encryption where appropriate, secure storage providers, monitoring, and limited access based on role.

No system is completely secure, and we cannot guarantee absolute security.

We keep information for as long as needed to provide the service, manage accounts, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

Depending on your location and account type, you may have rights to:

• access your personal information;
• correct inaccurate information;
• request deletion of certain information;
• object to certain uses;
• request a copy of your information;
• withdraw consent where consent is required.

To make a request, contact us using the email below.

AlpacaLingua is not intended for children under 13 unless proper parental or guardian consent has been obtained and the required safeguards are in place.

We do not knowingly collect personal information from children under 13 without proper consent.

If you believe a child under 13 has provided personal information without proper consent, please contact us and we will review the request.

If you access AlpacaLingua from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Data protection laws may differ from the laws in your country.

If California privacy laws apply to your use of AlpacaLingua, you may have additional rights regarding access, deletion, correction, and certain disclosures of personal information.

AlpacaLingua does not sell personal information.

If we later use tools that qualify as "sharing" personal information for cross-context behavioral advertising, we will update this Privacy Policy and provide any required opt-out options.

We may send service-related emails about your account, lessons, payments, security, and support.

If we send marketing emails, you may unsubscribe using the instructions in the email.

You may still receive important account or transactional messages.

We may update this Privacy Policy as the platform grows.

If we make important changes, we may notify users through the website, portal, email, or another reasonable method.

Continued use of AlpacaLingua after changes means the updated Privacy Policy applies.

Questions about privacy?

Email: support@alpacalingua.com