Política de reembolsos, créditos y cancelaciones
Última actualización: 25 de julio de 2026
Esta política explica cómo AlpacaLingua maneja solicitudes de reembolso, créditos de clase, cancelaciones, problemas técnicos, cancelaciones del profesor, ausencias del estudiante y disputas de pago.
La elegibilidad depende de los términos del plan, el momento, servicios ya prestados o reservados, registros de la plataforma y ley aplicable.
1. Refundable and Non-Refundable Payments
Some payments may be refundable before a first lesson or when a duplicate or mistaken charge occurs. Payments may be non-refundable after lessons are delivered, reserved, missed without notice, or used, unless the plan terms or applicable law require otherwise.
2. Before and After Subscription Start
A request made before the first paid lesson may be reviewed differently from a request made after the subscription has started. AlpacaLingua may account for placement, trial, consumed lessons, reserved teacher time, discounts, and platform access already provided.
3. Teacher Cancellation and Platform Issues
If a teacher cancels, is unavailable, or AlpacaLingua has a technical failure, AlpacaLingua may offer a replacement teacher, rescheduled lesson, lesson credit, or refund review depending on the circumstances.
4. Student Cancellation and No-Show
Student cancellations, late cancellations, and no-shows are handled under the Class Rules. A no-show or late cancellation may be counted as used and may not qualify for a refund or credit, except for approved exceptional circumstances.
5. Lesson Credits
A lesson credit is different from a cash refund. Credits may be limited to the same account, student, plan, teacher type, or lesson type, and may expire after the period shown in the portal or support response.
6. How to Request a Refund
Users should contact support with the account email, payment date, lesson details, reason for the request, and any supporting evidence. AlpacaLingua will review the request and respond within a reasonable time.
7. Refund Method and Timing
Approved refunds are generally returned to the original payment method. Bank, card network, currency, and payment provider timing may affect when funds appear. Promotions and discounts may reduce the refundable amount.
8. Chargebacks
Users should contact support before filing a chargeback when possible. Unfounded or abusive chargebacks may lead to account review, paused access, or other action allowed by the Terms and payment provider rules.