Billing, Cancellation & Refund Summary
Last updated: July 27, 2026
This is a short summary of how billing, cancellation, and refunds work at AlpacaLingua. The full rules are in the Subscription and Automatic Renewal Policy, the Refund, Credit and Cancellation Policy, and the Class Rules, Rescheduling and No-Show Policy. Plan details shown at checkout control the exact price, billing cycle, and included lessons.
1. Billing
Subscriptions are billed monthly. A subscription renews automatically on the same calendar day on which the first paid period began, unless a different renewal date is shown at checkout. Payments are processed by Stripe.
2. Rescheduling and No-Show
Standard: no reschedules included; late cancellation and no-show count as used.
Premium and Intensive: up to 5 reschedules per cycle with at least 24 hours’ notice; late cancellation counts as used; no-show becomes a credit within the reschedule limit.
Group: an individual Student cannot reschedule a group lesson; a missed group lesson counts as used.
3. Cancellation
You may cancel a recurring subscription at any time before the next renewal through the Stripe customer portal linked from your account. Access continues until the end of the current paid cycle. Unused lessons in the current cycle expire and are not carried over.
4. Refunds
Payments are generally non-refundable after the first lesson of a cycle has been delivered. Mandatory exceptions include a duplicate or mistaken charge, a charge made after correct cancellation, a Group plan where a group is not formed within 30 days, AlpacaLingua being unable to deliver the paid service, or where a refund is required by law.
Refund requests should be sent to support@alpacalingua.com within 30 days of the charge. Acknowledgement within 2 business days; decision within 10 business days.
5. Price Changes
AlpacaLingua may change the price of a recurring plan upon at least 30 days’ advance notice. If you do not accept the new price, you may cancel through the Stripe customer portal before the next renewal.