Legal
Policies
Find the current AlpacaLingua policies for using the school, protecting your data, managing subscriptions, attending classes, and raising support concerns.
Privacy PolicyHow AlpacaLingua collects, uses, stores, and protects personal information for students, teachers, and website visitors.Updated: July 27, 2026Open policyTerms of UseThe basic rules for accounts, lessons, materials, payments, and responsible use of the AlpacaLingua platform.Updated: July 27, 2026Open policyParent or Guardian Consent AgreementHow a parent or legal guardian authorizes a student account, lessons, data use, recordings, and how to review, update, or withdraw consent.Updated: July 27, 2026Open policyCookie PolicyEssential, session, preference, analytics, and advertising cookies, third-party providers, child-account rules, and how to change your choices.Updated: July 27, 2026Open policySubscription and Automatic Renewal PolicyHow AlpacaLingua plans, billing cycles, automatic renewals, cancellation through the Stripe portal, failed payments, and price changes work.Updated: July 27, 2026Open policyRefund, Credit and Cancellation PolicyWhen payments are refundable, mandatory exceptions, lesson credits, no-shows, chargebacks, and how to request a refund.Updated: July 27, 2026Open policyPromotional Codes and Discount TermsHow promo codes and discounts apply at checkout, how the discounted price is preserved across renewals, and what happens after cancellation.Updated: July 27, 2026Open policyClass Rules, Rescheduling and No-Show PolicyAttendance, rescheduling limits by plan, late cancellations, no-shows, teacher waiting time, teacher lateness, technical problems, and group class rules.Updated: July 27, 2026Open policyStudent and Parent Code of ConductRespectful behavior, lesson environment, approved communication channels, recording rules, parent participation, acceptable use, and consequences.Updated: July 27, 2026Open policyLesson Recording and Monitoring PolicyWhen lessons may be recorded, notice, parental consent for minors, access, retention, deletion, marketing restrictions, and user rules.Updated: July 27, 2026Open policySafeguarding PolicyChild-safe communication rules, teacher boundaries, reporting, temporary protective action, internal review, confidentiality, and non-retaliation.Updated: July 27, 2026Open policyAccessibility PolicyCurrent accessibility goals, covered areas, what is not yet guaranteed, accommodation requests, third-party tools, reporting, and ongoing improvement.Updated: July 27, 2026Open policyIntellectual Property and Copyright PolicyOwnership of AlpacaLingua materials, student license, teacher pre-existing vs commissioned materials, student submissions, trademarks, and complaints.Updated: July 27, 2026Open policyComplaints and Dispute Resolution PolicyHow to submit a complaint, review timelines, possible outcomes, temporary protective action, appeals, confidentiality, governing law, and jurisdiction.Updated: July 27, 2026Open policy