Legal
Policies
Find the current AlpacaLingua policies for using the school, protecting your data, managing subscriptions, attending classes, and raising support concerns.
Privacy PolicyHow AlpacaLingua collects, uses, stores, and protects personal information for students, teachers, and website visitors.Updated: May 30, 2026Open policyTerms of UseThe basic rules for accounts, lessons, materials, payments, and responsible use of the AlpacaLingua platform.Updated: May 30, 2026Open policyParent or Guardian Consent AgreementHow a parent or legal guardian authorizes a student account, lessons, data use, school rules, recordings, and consent changes.Updated: July 25, 2026Open policyCookie PolicyHow AlpacaLingua uses essential, session, preference, analytics, payment, and future advertising cookies or similar technologies.Updated: July 25, 2026Open policySubscription and Automatic Renewal PolicyHow plan names, prices, billing periods, included services, trials, renewals, cancellation, failed payments, and price changes work.Updated: July 25, 2026Open policyRefund, Credit and Cancellation PolicyHow AlpacaLingua reviews refundable and non-refundable payments, credits, cancellations, teacher cancellations, technical failures, no-shows, and chargebacks.Updated: July 25, 2026Open policyClass Rules, Rescheduling and No-Show PolicyAttendance, rescheduling, late cancellations, no-shows, teacher waiting time, teacher lateness, technical problems, group classes, timezones, and support decisions.Updated: July 25, 2026Open policyStudent and Parent Code of ConductRules for respectful behavior, prohibited conduct, camera expectations, recording, privacy, parent participation, group chats, and consequences.Updated: July 25, 2026Open policyLesson Recording and Monitoring PolicyWhen lessons may be recorded or monitored, notice, consent, access, retention, security, deletion, complaint review, training use, and user restrictions.Updated: July 25, 2026Open policySafeguarding PolicyPublic safety rules for child-safe communication, teacher boundaries, reporting concerns, immediate restrictions, internal review, confidentiality, and non-retaliation.Updated: July 25, 2026Open policyAccessibility PolicyAccessibility goals, supported areas, reasonable accommodation requests, third-party limits, reporting issues, response process, and ongoing improvement.Updated: July 25, 2026Open policyIntellectual Property and Copyright PolicyOwnership of AlpacaLingua materials, student licenses, teacher-created materials, student submissions, trademarks, copyright complaints, takedowns, and repeat infringers.Updated: July 25, 2026Open policyComplaints and Dispute Resolution PolicyHow students, parents, teachers, and users submit complaints, what information to include, review process, outcomes, escalation, privacy, and legal review items.Updated: July 25, 2026Open policy